Our Policies

100% due upon scheduling reservation
Changes in Specials cannot be applied retroactively to reservations already booked
Specials expire the same day they’re announced. Specials are based on availability and will change regularly
Some holidays and event dates are priced at peak rates and/or may require a 3 night minimum stay
Our pet fee is $250 additional fee for the stay if the owner approves of the pet
You must be at least 21 years old to rent a home
No outdoor fires
Use of the unit's grill must be supervised by an adult
ABSOLUTELY NO smoking inside the units. $500 charge for cleaning smoke smell from the unit
No ski's/snowboards/bikes inside any unit. Must be kept outside or in the dedicated mud room

Cancellation policy

Strict: Full refund for cancellations made within 48 hours of booking, if the check-in date is at least 14 days away. 50% refund for cancellations made at least 7 days before check-in. No refunds for cancellations made within 7 days of check-in.

RENTER AGREES TO: comply with all local, state, and federal laws applicable to the PROPERTY.

RENTER understands that the mountain on which PREMISES are located is a community. RENTER agrees to keep the noise down at night understanding that if it is late neighbors will be sleeping and that neighbors are to be respected. If RENTER violates noise ordnances it is likely that either FRANGOULES ENTERPRISES will be notified by other member’s of the community or the police called.

The RENTER must be at least twenty-one years of age and RENTER assumes responsibility and liability for any and all Guests and/or any minor(s) occupying the PREMISES during RENTER’S occupancy. RENTER will: conserve water and electric; leave the PREMISES in the same order as found.

RENTER is expected to leave at the designated check-out time. If the RENTER stays beyond their check-out time they may be charged a $50 expedited cleaning fee for the time the FRANGOULES ENTERPRISES will have lost time to clean before the next guests check-in.

RENTER is not to exceed the maximum number of people for sleeping accommodations provided. If excessive clean up is required or repair is needed for damage done to the PREMISES during RENTER’S occupancy, then additional charges or actual cost will be levied against the RENTER and charged to the RENTER’S credit card. Such determination will be reasonable and made at the discretion of the FRANGOULES ENTERPRISES.

FRANGOULES ENTERPRISES will make reasonable efforts to provide amenities (such as TV, hot tub, etc.) in good working order and, if needed, repair them during the RENTER’S occupancy upon adequate notice from RENTER. Given the nature and difficulty of some repairs, RENTER understands that FRANGOULES ENTERPRISES can make no guarantees that all amenities will be working during the entire occupancy, and that the RENTER will not be entitled to any refund or discount if they are not.

Be aware that the weather conditions can change drastically on the mountain. It will be your responsibility to get to and from the PREMISES in case of snow or bad weather. FRANGOULES ENTERPRISES does not give refunds or discounts due to bad weather for circumstances other than what is described in the ‘Inclement Weather Policy’ above. The PREMISES is located on a mountain. Please know, to reach the PREMISES you will have to drive on gravel roads that are not FRANGOULES ENTERPRISES or State maintained.

INCLEMENT WEATHER POLICY

“Please know, to reach the PREMISES you will have to drive on gravel roads that are not FRANGOULES ENTERPRISES or State maintained. Be aware that weather conditions and road conditions can change quickly and drastically on the mountain. In the winter, tire cables or tire chains may be required to reach the PREMISES in the case of snow covered roads. (Tire cables are sold at most auto part stores or super centers). It will be the RENTER’S responsibility to get to and from the PREMISES in adverse weather or driving conditions. RENTER deciding to travel in adverse weather or driving conditions do so at their own risk. FRANGOULES ENTERPRISES does not give refunds for bad weather. Whether RENTER has to call to say they cannot get out of their hometown because of bad weather or if FRANGOULES ENTERPRISES has to call RENTER and tell them that the mountain on which the PREMISES are located is too dangerous to travel on the RENTER will be issued a credit voucher for the total payment to be used towards the cost of a future stay. No exceptions.”

ACKNOWLEDGEMENT OF HOT TUB LIABILITY

FRANGOULES ENTERPRISES & TIMBERS UNIT 3 LLC – HOT TUB POLICY:

ONLY REGISTERED GUESTS MAY USE PRIVATE HOT TUB ASSOCIATED WITH CABIN.

As much as I'd love to guarantee my hot tub working during your stay, I cannot. The hot tub is brand new, but as you know, life happens and sometimes things will break or stop working. I will ALWAYS do whatever I can to make sure the hot tub is working for your stay, but please do not book only for this. If, for some reason, the hot tub is not working, please let me know and I will send my handyman out there as soon as possible.

Please be advised that while every effort is made to ensure the hot tub's functionality, unforeseen circumstances may arise that could impact its operational status. By acknowledging this notice, you agree to release and hold harmless Austin Frangoules, Timbers 3 LLC, and Frangoules Enterprises from any liability associated with the condition of the hot tub, whether it is in working order upon your arrival or not.

Furthermore, you acknowledge that no refunds will be provided in the event of the hot tub not being in working order.

Should you find this arrangement unacceptable, we kindly request that you cancel your reservation immediately. Failure to cancel on the day of your booking implies your acceptance of these terms, thereby absolving Austin Frangoules, Timbers 3 LLC, and Frangoules Enterprises of any liability related to the hot tub. Thank you for your understanding and cooperation.

Please shower before use and do not put oils, lotions or any fragrance in the tub, as it will clog the filter and make the water dirty and cloudy. Please close lid when not in use. Please try to use your towels more than one time. Please do not add water to the tub. Please note that the hot tub is not a swimming pool or a babysitter. We strongly recommend that children under the age of ten not enter the hot tub. If children are allowed in hot tub, they must be monitored by an adult at all times and we strongly encourage limiting their use to 20 minutes. Additionally, using the hot tub as a swimming pool causes water to splash out of the tub onto electrical components as well as decreasing the water in the tub. This causes costly damage to the tubs. Should this or any type of damage occur during your use of the hot tub, the tub will be closed, no refunds given, and any further costs incurred will be billed accordingly. Additionally, we reserve the right to add a $100 cleaning charge to the reserved cardholder for excessive cleaning or breaking of policy if necessary.

In consideration for the utilization of the HOT TUBS provided by FRANGOULES ENTERPRISES & TIMBERS UNIT 3 LLC, we, understand and agree as follows:

To the best of my knowledge, I am physically sound and have medical approval by my doctor to participate in physical exercise activities of the type normally engaged in a voluntary health & fitness facility and for usage of a hot-tub.
I understand and agree that I am responsible for learning how to use the equipment properly and safely. Should instruction be offered, I hold myself responsible for any potential injuries that may occur.
I understand that by ordering the use of the hot tub, I am assuming financial responsibility of the tub for any and all usage, breakage, and/or abuse of the policies during my stay. This could include an additional cleaning charge and/or water replacement fee of $100 and any/all additional fees for extraordinary maintenance and/or repair incurred by Hot Tub Heaven Vacation Cabins in order to restore the tub after my stay.
I understand that FRANGOULES ENTERPRISES & TIMBERS UNIT 3 LLC reserves the right to change or cancel the continued availability of HOT TUBs without prior notice to me for issues related to care, maintenance, and/or safety. No lease, license or bailment is created by my use of the HOT TUB.
FRANGOULES ENTERPRISES & TIMBERS UNIT 3 LLC is not liable for any loss or damage to my property arising out of my usage of the HOT TUB.
I agree to refrain from using equipment that I determine to be defective or in need maintenance or repair. Should any equipment be in a state of disrepair, I will alert maintenance in lieu of using said equipment.
I understand that a risk of injury and/or illness is present when engaging in or utilizing HOT TUBS and I assume all responsibilities and risk of participation in this program. I understand that failure to follow listed policies may increase those risks and incur charges to my CC on file related to any breakage, abuse of equipment, and/or abuse and negligence of the policies given and signed upon check-in.

LIABILITY AND INDEMNIFICATION AGREEMENT:

RENTER (you, the credit card holder, and any party in association with you, including anyone occupying or visiting the PREMISES during your occupancy) assumes full responsibility for themselves, their family, including minor children, for bodily injury, death, loss of personal property, and any expenses as a result of the RENTER’S negligence, negligence of RENTER’S family, or negligence of FRANGOULES ENTERPRISES. RENTER acknowledges and understands that no warranty, either expressed or implied, is made by FRANGOULES ENTERPRISES as to the condition of the PREMISES. RENTER acknowledges that certain activities on rural property have unknown hazards and risks that can result in injury to the person doing these activities. The many possibilities and sources of injury or damage are acknowledged by the RENTER and the RENTER occupies the PREMISES with full knowledge that hazards and risks exist. The RENTER agrees to indemnify and hold harmless FRANGOULES ENTERPRISES, their agents and employees from all claims, damages, losses, injuries and expenses arising out of or resulting from RENTER’S stay at a Hot Tub Heaven Vacation Cabins. RENTER further agrees to release, acquit and covenant not to sue FRANGOULES ENTERPRISES, their agents and employees for all actions, causes or actions, claims or damages, damages in law or remedies in equity of whatever kind, including negligence of FRANGOULES ENTERPRISES or RENTER’S family, RENTER’S self or heirs, against FRANGOULES ENTERPRISES arising from RENTER’S stays. In short, RENTER cannot sue FRANGOULES ENTERPRISES (also known as MANAGEMENT COMPANY) or PREMISES title holder. Any conflict arising out of this rental agreement will be subject to private mediation. If the parties cannot agree on which agency shall administer the mediation, MANAGEMENT COMPANY’S choice shall govern.

PET AGREEMENT: (if applicable)
RENTER has been granted permission by FRANGOULES ENTERPRISES to keep pet(s) specified under the following terms and conditions: a) that the pet(s) will be allowed out of the PREMISES only under the complete control of a responsible human companion and on a handheld leash or in a pet carrier and no pet will be left tied up outdoors; b) that any damage to the exterior or interior of the PREMISES, grounds, flooring, walls, trim, finish, carpeting, appliances, or any stains, etc., caused by the pet(s) will be the full financial responsibility of the RENTER and that the RENTER agrees to pay all costs involved in the restoration to its original condition. If because of any such stains, etc., said damage is such that it cannot be removed, then RENTER hereby agrees to pay the full expense of replacement; c) RENTER also agrees that they will provide adequate veterinary care if needed, as well as ample food and water, and will not leave pet unattended for any undue length of time. RENTER will diligently maintain the cleanliness of pet sleeping and feeding areas; d) RENTER will prevent pets from engaging in behaviors or creating excessive noise at a level that disturbs neighbors, including, but not limited to, barking, jumping, and running; e) that, if there is reasonable cause to believe an emergency situation exist with respect to the pet(s), and if efforts to contact the RENTER are unsuccessful, FRANGOULES ENTERPRISES may contact the local animal control authority and may enter the PREMISES. Examples of an emergency situation include suspected abuse, abandonment, fire or other disaster, or any prolonged disturbance. If it becomes necessary for the pet(s) to be boarded, any and all costs incurred will be the sole responsibility of the RENTER; f) that the RENTER agree to indemnify, hold harmless, and defend FRANGOULES ENTERPRISES against all liability, judgments, expenses (including attorney’s fees), or claims by third parties for any injury to any person or damage to property of any kind whatsoever caused by the RENTER’S pet(s); g) FRANGOULES ENTERPRISES and RENTER agree to negotiate in private mediation. If the parties cannot agree on which agency shall administer the mediation, FRANGOULES ENTERPRISES'S choice shall govern.